Upon becoming CEO of First Union in 2000, Thompson led a restructuring of the company, which had grown rapidly through acquisition. In 2001, Thompson engineered the groundbreaking merger with Wachovia. Since then, Wachovia has delivered industry-leading customer service and superior shareholder returns. For the past six years Wachovia has ranked #1 in customer satisfaction among large banks according to the University of Michigan’s American Customer Satisfaction Survey.
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